Hyster enjoys a terrific relationship with most of its customers due its focus on creating total client satisfaction through its world class production. Our objective is to foresee the needs of all our customers along with address them with forklifts which deliver the performance, the reliability and the value that they need.
Hyster fully believes in starting with the client. The company performs annual focus groups and offers on-going voice of customer research that is conducted both on-line as well as in the field. We have more than 400 design engineers to translate that input into smart designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help make sure that the best machine practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our equipment are subjected to physical, environmental and virtual tests, so as to ensure the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests take place in real-world customer applications so as to make certain that our products have met our highest standards.
Demand-Flow Manufacturing That is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100% of the time, all the time.
Total Quality Each Time
To initiate excellence from the beginning, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities like for example part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits really hold each worker accountable for constant quality, along with the 5s workplace organization in place to help us achieve it.
Hyster offers a variety of excellent features as standard with our products. By remaining devoted to our focus on quality and safety, and by being innovative from start to finish, we offer several of the best material handling machines on the market. These are just a few of the reasons why the company has become a leader within the industry.